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Procurement
Service Center.

The Next Level of Procurement User Experience

What is
SDI’s PSC?

What it
provides
Procurement Service Center is a highly automated operational platform designed to bring immediate improvement to the stakeholder experience when collaborating with Procurement.
It is a simplified entryway for stakeholders to connect with your procurement organization for support and guidance.

Stakeholder community
in most organizations…

“I need assistance with my Purchase.”
“I have come across an error message in our eProc system.”
“I am seeking support with supplier registration.”
“I would prefer to pay with a credit card.”
“I have a pending PO, but the supplier has not received payment yet.”

Many questions.
One answer.

P
Procurement
Technology enhanced by GAI for extraordinary user experience
S
Service
Real-Time support provided by local procurement experts
C
Center
One point for contact for all Procurement-related questions

Email isn't built to handle customer support

PSC provides an omnichannel experience – delivering fast and consistent customer service across email, phone, chat, WhatsApp, and other social media channels from a single view.

Why PSC?

Immediate user experience improvement

Understanding Stakeholder needs

Prepare Stakeholders for a change

98%
Satisfied
stakeholders
20+
Spoken
languages
70+
countries
services
100K+
Tickets
resolved

What our
clients say

Our Case Studies.

Understand how we have added value to our customers.

Technology

Discover how our Procurement Service Center and Tactical Sourcing Solution transformed the client’s procurement process.
read more

Energy

Explore the impressive evolution of a Master Vendor program that effectively addressed the client’s Tail Spend challenges.
read more

Retail

Learn how SDI excelled in diverse supplier inclusion and enhanced outcomes through effective category management strategies
read more

Recent blog posts

Insights from our experts & the industry

Retail and eCommerce

Client faced a dual challenge: fostering supplier diversity in alignment with their inclusivity goals, and refining expenditure efficiency within the ‘Professional Services’ category.

Technology and Software

One of our Fortune 500 clients experienced significant YoY spending growth. However, their constrained procurement expansion led to insufficient support for projects below $200K.

Get in touch.

Have questions or would like to request a business offer?
We are
procurement
experts.
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