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Procurement
 Service Center.

The Next Level of Procurement User Experience
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What is
 SDI’s PSC?

What it
 provides
Procurement Service Center is a highly automated operational platform designed to bring immediate improvement to the stakeholder experience when collaborating with Procurement.
It is a simplified entryway for stakeholders to connect with your procurement organization for support and guidance.

Stakeholder community
 in most organizations…

“I need assistance with my Purchase.”
“I have come across an error message in our eProc system.”
“I am seeking support with supplier registration.”
“I would prefer to pay with a credit card.”
“I have a pending PO, but the supplier has not received payment yet.”

Many questions.
One answer.

P
Procurement
Technology enhanced by GAI for extraordinary user experience
S
Service
Real-Time support provided by local procurement experts
C
Center
One point for contact for all Procurement-related questions

Email isn't built to handle customer support

PSC provides an omnichannel experience – delivering fast and consistent customer service across email, phone, chat, WhatsApp, and other social media channels from a single view.

Why PSC?

Immediate user experience improvement

  • Guided buying to improve user experience
  • Seamless connection between procurement, finance, and IT for a single point of information for stakeholders
  • Support for one-time users
  • Simplify processes and workflows

Understanding Stakeholder needs

  • Ticket trends and analysis
  • Guide to frequently asked questions
  • In-depth analysis of stakeholder behavior
  • Stakeholder survey results and feedback

Prepare Stakeholders for a change

  • Prepare a change management guide, FAQ, and communication kit
  • User adoption meetings
  • Training all impacted stakeholders
  • Progress Reviews
98%
Satisfied
stakeholders
20+
Spoken
languages
70+
countries
services
100K+
Tickets
resolved

What our
clients say

By partnering with SDI, we have gained access to a diverse range of suppliers, enhancing our procurement processes, and driving positive social impact.
Garry W.
SVP, Fortune 500 company
SDI has redefined the meaning of customer-centricity in the procurement industry. From day one, they have shown an unmatched dedication to understanding our unique requirements and delivering personalized solutions.
Jennifer W.
CPO, Global Pharmaceutical Company
SDI provides great results, bringing operational efficiencies, cost savings, and procurement expertise—making an impact in a very short time. They are a managed service provider that delivers results and makes things happen.
DK Singh
Former CPO at Walmart, Schneider Electric, and ConAgra Foods
Choosing SDI was one of the best decisions we made for our procurement needs. Their buy desk team negotiated the best supplier rates, delivering significant cost savings to our organization.
Paul G.
Global Category Manager, Leading High-Tech company
SDI has been an invaluable partner in our global P2P transformation initiative. Their Master Vendor program remarkably helped us in meeting our transformation goals. Thanks to SDI, we have experienced significant improvements in efficiency, cost savings, and overall operational excellence.
Michelle C.
Procurement Director, Fortune 500 company
We rely on SDI as a customer service-oriented partner with an innovation mindset. SDI services have greatly contributed to our transactional efficiencies and operational savings.
Christian Gerard
Program Manager, Air Liquide

Our Case Studies.

Understand how we have added value to our customers.

Technology

Discover how our Procurement Service Center and Tactical Sourcing Solution transformed the client’s procurement process.
read more

Energy

Explore the impressive evolution of a Master Vendor program that effectively addressed the client’s Tail Spend challenges.
read more

Retail

Learn how SDI excelled in diverse supplier inclusion and enhanced outcomes through effective category management strategies
read more

Recent blog posts

Insights from our experts & the industry

Tail Spend Made Easy: How to Overcome Challenges.

What is Tail Spend and how to manage it?

How Can Procurement Support the LGBTQ+ Community
read more

Get in touch.

Have questions or require any support? 

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procurement
 experts.
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