Centers of Excellence

How can you accomplish global integration in the Business Process Outsourcing (BPO)/Integrator space?

Build a framework of proven resources and delivery models that scale to meet global demand. Where you once processed a BPO component in a single language/ currency, you now might have an underlying SOW written in German, a PO crafted in English, and a transaction currency tabulated in Euros.

To meet this demand, organizations need to rely on an easily right-sized support team with input from legal, financial, risk and insurance experts that are ahead of the curve. Organizations such as SDI have excelled in this area based on proven processes that meet our customers’ global demands.

SDI’s Solution: Build scalable “Centers of Excellence” globally

SDI has built global operational support units called Centers of Excellence in Argentina, Canada, India, Slovakia, the United Kingdom, and the United States. These Centers provide procurement, human resources, and strategic sourcing support based on industry and regional best practices. And because these Centers support numerous Fortune 500 customers, our offerings leverage economies of scale to deliver customized solutions funded by highly-competitive pricing models.